FAQ / I’m interested in WakaWakas

How does a WakaWaka work?

A WakaWaka is powered by solar energy and can also be charged via the grid for some of our products.

Let’s take the iconic Power+: when the sun hits the solar panel energy is created, the output is amplified thanks to the patented SunBoost technology and stored in a battery. Then you just need to press the big button to light up the darkness or plug an electronic device to charge it.

If you want, you can also charge your Power+ via the grid as you would do with any power bank.

To learn more about how our other products work, please visit this page.

What is the WakaWaka collection?

The WakaWaka Power+ is a powerful, compact solar power bank and flashlight for every outdoor situation. You can charge it under the sun or via the grid.

The WakaWaka Light is a compact, highly efficient solar powered flashlight. Just position it under the sun and press the button to light up the darkness!

The WakaWaka Solar Panel is a powerful, foldable solar charge station. Its dual USB ports let you charge two devices at once. If you want to store the energy for later, combine it with one of our power banks.

The WakaWaka Power 5 is an efficient electrical power bank. Charge it via the grid and take it with you everywhere you go or link it to the Solar Panel to charge it with clean sustainable energy you can store and use when you want.

The WakaWaka Power10 functions as the Power5 but it is even more powerful! It has enough juice to charge a typical smartphone up to 5 times.

To read all the product specifications and get your own WakaWaka, visit our webshop now.

What product suits best according to my needs?

If you’re going out overnight or want to light up your outdoor adventures, go for the WakaWaka Light. It takes only 5 to 8 hours of sun to fully charge and it will light you up for 40 hours.

Want to stay connected during your outdoor trip as well as lighting up your nights? The WakaWaka Power+ is very convenient, you can take it anywhere as it is compact and lightweight. You can easily hang it from your bag pack for example. It also withstands any adventure thanks to its rugged, scratchproof design.

Positioned under full sun, it will take approximately 18 hours to fully charge and will enable you to charge appr. the equivalent of 1,5 phones. This product is optimal when you have access to the grid now and then (3 hours to fully charge via the grid) and you use the sun as a top-up when needed.

When barely having access to the grid but wanting to stay connected, go for our WakaWaka Solar Panel + Power 5  or WakaWaka Solar Panel + Power 10. You can charge up to 5 devices at the same time, so none of them will end up as deadweights in your backpack. You’ll get your Power5 fully charged in 4 to 8 hours under the sun, and your Power10 in 6 to 12h. On the move? Simply fold the panel to a compact, convenient size.

Does every WakaWaka have a built-in solar panel?

No, not every WakaWaka has a solar panel to charge it with solar power. The WakaWakas with a solar panel are:

  • WakaWaka Light,
  • WakaWaka Power+
  • WakaWaka Solar Panel and Solar Link

How can I best charge the WakaWaka via the sun?

The best way to charge your WakaWaka is by putting the solar panel face to direct sunlight and without anything blocking it. Try to turn the solar panel along with the sun during the day so it will always face it.

If you put your WakaWaka behind a glass, it will lower the charge efficiency drastically.

 

How long does it take to charge a WakaWaka via the sun?

Depending on the season, the weather condition (fog, clouds), the altitude, the dust in the atmosphere, the distance from the equator and other variables, it can be more or less difficult to fully charge the WakaWaka with solar power. For example, an hour of sun in the winter gives less UV-light than an hour of sun in the summer.

The further you are from the equator, the longer it will take to fully charge the WakaWaka via the sun.

It takes approximately 18 hours of direct sunlight to fully charge your WakaWaka Power+, 5 to 10 hours to fully charge your WakaWaka Light, 4 to 8 hours for your Power5 and 6 to 12 hours for your Power10.

When your WakaWaka is almost completely out of charge, it can take a lot of time to charge the first 25% (from 0 to 1 light). This is also the case for the last 25% of charge (from 3 to 4 lights). This is to protect the battery of your WakaWaka. In short, charging between 25% and 75% is relatively quicker than charging to 25% or beyond 75%. Therefore, we advise you to not let your WakaWaka drain completely before recharging.

Can I donate myself the WakaWaka light donated to someone in need thanks to my purchase?

Our mission is to provide solar power to families caught in crisis and living without access to electricity. We want to reach as many people living off-grid as possible and we work together with carefully selected partners to help us reach that goal.

You can only donate to the projects that we have carefully selected. We have chosen to only distribute WakaWakas in emergency aid programs / humanitarian crises, such as refugee camps and natural disasters, or through established structural programmes. The reason why we do this is because we do not want to spoil the existing solar market in those countries.

Plus, we distribute the donated WakaWakas in large batches so the logistical costs are low. The lower the costs, the more WakaWakas we can distribute.

How long is the warranty of a WakaWaka?

We warrant that WakaWaka products will be free from defects in workmanship and material under normal consumer use for 2 years.

The warranty period starts on the purchase date and the sales receipt from this purchase, or any other reasonable documentary proof, is required in order to establish the start date of the warranty period.

We will replace any WakaWaka product that fails to operate during those 2 years due to a defect in workmanship or material. The warranty does not apply to any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use.

Where can I buy a WakaWaka?

Visit our webshop. At the moment we ship to the following countries:

  • Belgium
  • France
  • Germany
  • Italy
  • Netherlands
  • Spain
  • United Kingdom (UK)

I live in a non-shipping country; can I get a WakaWaka somewhere else?

If you live in Switzerland, you can order from our distributor Thali.

You can also check on Amazon, they deliver some of our products in a few countries.

But if you don’t find one through this mean, unfortunately we cannot ship individual units to a country that is not on our shipping list, so you’ll have to wait to get your own WakaWaka. 🙁

What are the shipping costs?

Shipping costs vary per country:

  • Belgium: € 6,99
  • France: € 6,99
  • Germany: € 6,99
  • Italy: € 16,99
  • Netherlands: € 6,99 – free shipping if you order for €29,95 or more
  • Spain: € 16,99
  • United Kingdom: € 6,99
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