FAQ / Ik heb interesse in een WakaWaka

Hoe werkt een WakaWaka?

Wanneer de zon het zonnepaneel raakt, wordt de energie opgeslagen in een batterij. Als je de duisternis wilt laten oplichten, schakel je hem gewoon in door op de grote knop te drukken. Dankzij de superefficiënte sunboost-chip absorbeert WakaWaka de maximale hoeveelheid stroom uit zonlicht. De WakaWaka Power + en WakaWaka Base hebben een speciale extra functie: een oplaadfunctie. Sluit een 5V oplaadbaar USB-apparaat aan en de WakaWakas zullen het opladen.

Waar kan ik een WakaWaka kopen?

Bezoek onze webwinkel of zoek naar de dichtstbijzijnde winkel

Hoe lang is de garantie op een WakaWaka?

We geven twee jaar garantie op defecten in werking en materiaal, waaronder ook batterijen. Binnen deze periode kunnen gebruikers de WakaWaka terug sturen.

Heeft elke WakaWaka een ingebouwd zonnepaneel?

Nee, niet elke WakaWaka heft een zonnepaneel waarmee apparaten kunnen worden opgeladen. De WakaWaka’s met een ingebouwd zonnepaneel zijn:

  • WakaWaka Classic Light,
  • WakaWaka Light,
  • WakaWaka Power+
  • WakaWaka Solar Panel en Sun Link
  • WakaWaka Base 10

Hoe kan ik het beste mijn WakaWaka opladen in de zon?

De beste manier om je WakaWaka op te laden is in de directe zon en zonder enige blokkade van de zonnepanelen.

Filtering van het zonlicht door een glazen raam vermindert de oplaadcapaciteit aanzienlijk. Het glas blokkeert een deel van de Uv-stralen, waardoor er minder straling de zonnepanelen bereikt en er minder zonlicht kan worden omgezet in elektriciteit. Wij raden aan de WakaWaka op te laden in de ochtend- of avondzon. Probeer de zonnepanelen door de dag heen naar de zon te richten.

Hoe verder je bent verwijderd van de evenaar, hoe langer de oplaadtijd op zonne-energie bedraagt.

Wat zijn de verzendkosten en hoe zit het met de invoerrechten en belasting?

Verzendkosten verschillen sterk per land. Een schatting van de kosten is te vinden op de productpagina. Het exacte bedrag wordt berekend bij het afrekenen.

Op dit moment worden WakaWaka’s verzonden vanuit de Verenigde Staten en Nederland. Indien WakaWaka groeit zal er een nieuw distributiecentrum worden geopend. Tot dan zullen de importkosten en belasting bij jou in rekening worden gebracht door de leverancier of de douane. Helaas hebben wij hier geen invloed op.

Wij verzenden geen bestellingen naar Argentinië, Australië, de Bahama’s, Brazilië, Canada, Chili, Colombia, de Dominicaanse Republiek, Grenada, India, Jamaica, Mexico, Nieuw-Zeeland, Panama, St. Kits en Nevis, St. Lucia, St. Martin, St. Vincent, Trinidad en Tobago, vanwege de invoerrechten.

Indien je een bestelling wilt verzenden naar Albanië, Bangladesh, China, Denemarken, Frankrijk, Indonesië of Turkije, zullen we een speciale overeenkomst moeten maken. Je kunt een mail sturen naar support@waka-waka.com met daarin het aantal producten dat je wilt bestellen en het leveringsadres.

What is the WakaWaka collection?

The WakaWaka Power+ is a powerful, compact solar power bank and flashlight for every outdoor situation. You can charge it under the sun or via the grid.

The WakaWaka Light is a compact, highly efficient solar powered flashlight. Just position it under the sun and press the button to light up the darkness!

The WakaWaka Solar Panel is a powerful, foldable solar charge station. Its dual USB ports let you charge two devices at once. If you want to store the energy for later, combine it with one of our power banks.

The WakaWaka Power 5 is an efficient electrical power bank. Charge it via the grid and take it with you everywhere you go or link it to the Solar Panel to charge it with clean sustainable energy you can store and use when you want.

The WakaWaka Power10 functions as the Power5 but it is even more powerful! It has enough juice to charge a typical smartphone up to 5 times.

To read all the product specifications and get your own WakaWaka, visit our webshop now.

What product suits best according to my needs?

If you’re going out overnight or want to light up your outdoor adventures, go for the WakaWaka Light. It takes only 5 to 8 hours of sun to fully charge and it will light you up for 40 hours.

Want to stay connected during your outdoor trip as well as lighting up your nights? The WakaWaka Power+ is very convenient, you can take it anywhere as it is compact and lightweight. You can easily hang it from your bag pack for example. It also withstands any adventure thanks to its rugged, scratchproof design.

Positioned under full sun, it will take approximately 18 hours to fully charge and will enable you to charge appr. the equivalent of 1,5 phones. This product is optimal when you have access to the grid now and then (3 hours to fully charge via the grid) and you use the sun as a top-up when needed.

When barely having access to the grid but wanting to stay connected, go for our WakaWaka Solar Panel + Power 5  or WakaWaka Solar Panel + Power 10. You can charge up to 5 devices at the same time, so none of them will end up as deadweights in your backpack. You’ll get your Power5 fully charged in 4 to 8 hours under the sun, and your Power10 in 6 to 12h. On the move? Simply fold the panel to a compact, convenient size.

How long does it take to charge a WakaWaka via the sun?

Depending on the season, the weather condition (fog, clouds), the altitude, the dust in the atmosphere, the distance from the equator and other variables, it can be more or less difficult to fully charge the WakaWaka with solar power. For example, an hour of sun in the winter gives less UV-light than an hour of sun in the summer.

The further you are from the equator, the longer it will take to fully charge the WakaWaka via the sun.

It takes approximately 18 hours of direct sunlight to fully charge your WakaWaka Power+, 5 to 10 hours to fully charge your WakaWaka Light, 4 to 8 hours for your Power5 and 6 to 12 hours for your Power10.

When your WakaWaka is almost completely out of charge, it can take a lot of time to charge the first 25% (from 0 to 1 light). This is also the case for the last 25% of charge (from 3 to 4 lights). This is to protect the battery of your WakaWaka. In short, charging between 25% and 75% is relatively quicker than charging to 25% or beyond 75%. Therefore, we advise you to not let your WakaWaka drain completely before recharging.

Can I donate myself the WakaWaka light donated to someone in need thanks to my purchase?

Our mission is to provide solar power to families caught in crisis and living without access to electricity. We want to reach as many people living off-grid as possible and we work together with carefully selected partners to help us reach that goal.

You can only donate to the projects that we have carefully selected. We have chosen to only distribute WakaWakas in emergency aid programs / humanitarian crises, such as refugee camps and natural disasters, or through established structural programmes. The reason why we do this is because we do not want to spoil the existing solar market in those countries.

Plus, we distribute the donated WakaWakas in large batches so the logistical costs are low. The lower the costs, the more WakaWakas we can distribute.

How long is the warranty of a WakaWaka?

We warrant that WakaWaka products will be free from defects in workmanship and material under normal consumer use for 2 years.

The warranty period starts on the purchase date and the sales receipt from this purchase, or any other reasonable documentary proof, is required in order to establish the start date of the warranty period.

We will replace any WakaWaka product that fails to operate during those 2 years due to a defect in workmanship or material. The warranty does not apply to any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use.

I live in a non-shipping country; can I get a WakaWaka somewhere else?

If you live in Switzerland, you can order from our distributor Thali.

You can also check on Amazon, they deliver some of our products in a few countries.

But if you don’t find one through this mean, unfortunately we cannot ship individual units to a country that is not on our shipping list, so you’ll have to wait to get your own WakaWaka. 🙁

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