We try our absolute best to deliver high-quality items. So we are very sorry to hear that we could not deliver according to that promise. Please check the troubleshoot section for the item and if this isn’t helpful, contact us and send it back to us so we can see what’s wrong with it. If we conclude something is indeed broken, we will replace your WakaWaka. Even if there is nothing wrong with it, you can always send it back within 14 days after your purchase.