If you order before 15.00 hours (GMT/UTC+1 or +2 depending on the season), we’ll send it the same day on its way to you.
You’ll receive a ‘track and trace’ number automatically when the order leaves the warehouse. With this number you can follow the journey of your WakaWaka to your house.
If you live in the Netherlands, delivery will take place within 2-5 business days maximum; if you live in another European country, let’s say 2-7 business days just to be sure but you can expect it within 3 working days.
Did you check you spam box? If you did, then please contact your bank to see if the payment went through.
If so, please contact us and send us a screenshot of your payment at email@example.com and we will make sure to send your WakaWaka on its way.
Please send us an email at firstname.lastname@example.org with your name, the discount code and the order number. We will check the information and process the refund if this is correct.
Please send us an email at email@example.com mentioning your name and the correct delivery address.
If you live in the Netherlands it can take up to 5 business days between the order and the delivery; if you live in another European country, up to 7 days.
You can track where your WakaWaka is with the DPD ‘track and trace’ number you received by email.
If you think the delay is irregular, please send us an email at firstname.lastname@example.org.
This exclusively applies to products purchased on our webshop. For all other purchases, please contact directly the retailer/distributor you’ve purchased from and follow their return policy.
We accept products in new condition and in their original packaging, within 14 days from the date of purchase. To return your product please contact us at email@example.com as soon as possible and mention your order number and the product(s) you want to return. We’ll send you the information on how to return your order. Once we receive it, we’ll refund the total amount you’ve paid for the product(s). Please allow up to 14 days for the return to be processed.
If you prefer an exchange, you can then simply order the new WakaWaka on our webshop.
If you ordered before 15.00 hours (GMT/UTC+1 or +2 depending on the season), we ship your WakaWaka the same day as you ordered it. Otherwise we ship it the next day.
Please contact us at firstname.lastname@example.org as soon as possible with your cancellation request mentioning your name and the order number, so we can find out if we can still cancel your order.
We try our absolute best to deliver high-quality items. We are very sorry to hear that we could not deliver according to that promise.
Please contact us at email@example.com so we can figure out if there is something wrong with it. If we conclude it is indeed defect, we will replace your WakaWaka.
Even if there is nothing wrong with it, you can always send it back to us within 14 days after your purchase.