Do any of your other products have the same issue?
No, just the WakaWaka Powers have this minor cosmetic issue. The WakaWaka Lights are still going strong and our newest family member the WakaWaka Base, has passed the bubble-tests.
How do I get a replacement?
Ready to replace your WakaWaka? Use this Replacement Request Form to submit your request.
My WakaWaka is not showing bubbles, but I want a new one since I don’t trust the quality. Is that possible?
We get it. Two WakaWakas are always better than one. Until December 31, 2015 we will replace all Powers purchased before September 1, 2015.
What happens with the defect/returned WakaWakas?
You can keep your WakaWaka since this minor cosmetic issue does not affect the performance. Still want to return it? Send us an email at firstname.lastname@example.org
Are you still selling online (or via retail)?
We are taking pre-orders for the new WakaWaka Power+ units that will arrive in a few weeks. Since it is a minor cosmetic issue and does not affect performance, in support of our important mission many of our distributors and retailers are still selling the WakaWaka Power+ units they have in stock.
What happens when my WakaWaka appears to have these bubble after a year?
We have fixed the issue and your new WakaWaka will have a bubble-free two year warranty.
How can you guarantee that the WakaWaka Base does not have the same issue?
The WakaWaka Bases have passed through rigorous testing and were not affected by this minor cosmetic issue.
What do I do If I can't find my proof of purchase?
No worries. Please send us an email at email@example.com so we can help you.
Do I pay for the shipping costs when returning my defect WakaWaka?
Nope. Yeah, so our definition of replacement may be a little bit different that what you are used to, you can keep the original unit.. We recommend you do something good with it :-)
When can I expect to have my replacement WakaWaka?
We have fixed the Power units and we expect the new ones in a few weeks.
How can you guarantee me that the new WakaWaka Power+ won’t have these issues as well?
We rigorously tested the Power units and fixed the issue. Your new WakaWaka will be bubble free!
I’ve had trouble with my WakaWaka from the beginning, can I just have my money back?
Sorry you are having trouble with your WakaWaka. While we are not offering refunds, until December 31, 2015 we will replace all Powers purchased before September 1, 2015.